The locking of an Apple Account and the difficulty one loyal Apple customer has experienced in regaining access is a stark reminder to be vigilant when buying gift cards for the holidays.

Using a VPN, or virtual private network, is one of the best ways to protect your online privacy. We review dozens every year, and these are the top VPNs we've tested.

Klaviyo's AI-driven platform seamlessly combines marketing, service and analytics for real-time personalization.

IBM ecosystem executive Kareem Yusuf talks about Instana, Watsonx, and partner programs as the channel enters 2026.

Here are 8 BPO players that are going heavy on machine learning: Genpact, founded in 1997, uses machine learning in finance, supply chain tasks, and customer-cycle management for large enterprises.

Clarins, the French legacy cosmetics company, is the latest beauty brand to launch an app, with the brand's first-ever app ...

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Discover the future of tech in Africa for 2026. Explore key trends in AI, telecom, and workforce expansion driving the ...

Artificial intelligence is changing the way companies deliver customer service, not by replacing human expertise, but by ...

Marketers frequently champion the idea of "customer loyalty." However, much of what is labeled as loyalty may not be authentic. For years, brands have patted themselves on the bac ...

In customer experience leadership, it is easy to get swept up in the urgency of daily operations—handling complaints, fixing ...

Ascendant Technologies reports frequent IT issues demand proactive support. Managed IT services enhance security and productivity, aligning with business goals.