Chris Valentine on the Movement to Transform Events into Experiences That Deliver Brand Differentiation + Improved Business Outcomes ...

The move aims to expand the use of Security Copilot and comes with the launch of 12 new agents from Microsoft at the company's Ignite conference last week.

Amazon did not admit liability in the settlement but must pay a $1 billion civic penalty and issue $1.5 billion in refunds to ...

Learning is painful, pleasant and, above all, communal. By Sebastian Castillo Late last spring I went through a period of some personal troubles and felt I was in need of spiritual assistance.

Dealing with difficult customers is an inevitable part of working in customer service. While these interactions can be stressful, they also present a powerful opportunity to showcase your ...

Transform difficult customer interactions into opportunities that build lasting loyalty and trust. Practice staying calm and using a steady tone to prevent a tense situation from becoming worse. Offer ...

DEAR ABBY: The grocery store a mile from our house has recently gone through a major expansion and upgrade. I have shopped there my entire life. The store has two points of ingress and egress. I have ...

These six books can help ease tensions. By Louisa Kamps Earlier in my career, I worked for a hot-tempered woman who, according to an office rumor, had thrown a shoe at one of my predecessors. Rattled ...

Today’s very best leaders stand out in great part because they have developed and honed the ability to skillfully handle difficult conversations. It’s this ability to talk with employees about ...

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There are times when my emotions really get in my way. When I perform on stage, fear of failure makes my heart race and throat clench. Or when a friend says something hurtful to me, I can’t stop ...

Starbucks is holding three-hour training sessions to implement the CEO's "back to Starbucks" strategy. The training focuses on customer service, new workflows, and reversing the chain's open-door ...