Many have negative associations when it comes to customer service provided by artificial intelligence, but Chetan Dube ...

PolyAI helps casinos, banks and medical companies field and answer calls from customers using artificial intelligence and is now valued at over $750 million.

By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...

Agentic automation: Perhaps most significantly, conversational memory transforms AI from a transactional tool to a genuinely ...

The Spanish Congress has just approved a revolution in customer service law with a long list of clauses that protect us from ...

PRESSADVANTAGE – Rocket CRM has announced an expanded focus on its Missed Call Text Back feature, highlighting its role in addressing communication gaps that occur when inbound calls go unanswered. As ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

Fresh from The FBI’s account takeover warning last week, with more than $260 million already stolen in 2025, the bureau has ...

The audio version of this article is generated by AI-based technology. Mispronunciations can occur. We are working with our partners to continually review and improve the results. After weeks of long ...

The locksmith said the incident was not the only case of non-payment and that he had also suffered "abuse and intimidation" ...

After a surge in public complaints this summer, the CRA launched a 100-day improvement plan that is now complete.

Founded by Ali Mroueh, Ilna AI was shaped by a challenge he had often encountered. "All of us, all across the world, have faced poor customer service experiences," he shares. "I believed I could do ...