Many have negative associations when it comes to customer service provided by artificial intelligence, but Chetan Dube ...

PolyAI helps casinos, banks and medical companies field and answer calls from customers using artificial intelligence and is now valued at over $750 million.

By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...

Agentic automation: Perhaps most significantly, conversational memory transforms AI from a transactional tool to a genuinely ...

The Spanish Congress has just approved a revolution in customer service law with a long list of clauses that protect us from ...

PRESSADVANTAGE – Rocket CRM has announced an expanded focus on its Missed Call Text Back feature, highlighting its role in addressing communication gaps that occur when inbound calls go unanswered. As ...

UAE MoHRE uses advanced AI tools in call centre, reducing response times by 90 per cent and strengthening customer service ...

Dallas Area Rapid Transit announced it will be operating on a modified service schedule and offering free rides for the ...

Learn how to get a free business phone number, compare providers, understand limitations, and decide when to upgrade to a ...

The locksmith said the incident was not the only case of non-payment and that he had also suffered "abuse and intimidation" ...

After a surge in public complaints this summer, the CRA launched a 100-day improvement plan that is now complete.

Since ChatGPT exploded three years ago, companies big and small have leapt at the chance to adopt generative artificial intelligence and stuff it into as many products as possible ...