Morrisons customers will be able to opt to check out at a new Talking Till where shoppers can enjoy conversation with a member of staff as they pay ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

Apple may be getting closer to bringing Apple Intelligence to China, based on an ‌Apple Intelligence‌ feedback form that recently launched on the company's website. The form requires a +86 telephone ...

Customer journey optimization helps you understand, refine, and improve every interaction a customer has with your brand. It combines analytics, automation, and real-time personalization to increase ...

Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70% of shoppers say just two negative experiences can irreparably damage their ...

Houston ISD overhauled the rubric used to evaluate how well teachers perform during spot evaluations of their classrooms, one of the major factors in teacher evaluations that determine salaries under ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

In today’s hyper-competitive marketplace, customer feedback is more than just a measure of satisfaction—it’s a roadmap for growth and an opportunity to build a thriving community around your brand.

Banks often struggle to get a unified voice of the customer across channels, including feedback from call centers, chatbot messages, social media and branches. Much of the data they collect is siloed ...

Their service ratings are taking off. According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines reigned ...

TROY, Mich.: 7 May 2025 — The average water bill for a typical household in the United States has risen sharply from $95 in 2024 to $101 per month in 2025. According to the J.D. Power 2025 U.S. Water ...