Unlock superior customer experience by creating meaningful channels for agent feedback and incorporating frontline insights ...

Here are 8 BPO players that are going heavy on machine learning: Genpact, founded in 1997, uses machine learning in finance, supply chain tasks, and customer-cycle management for large enterprises.

Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

The Bermuda Post Office [BPO] announced that “with immediate effect, customers can resume sending mail containing goods from ...

Charter Communications, owner of Spectrum, has laid off 176 workers from its Portland call center, moving work to other locations for efficiency.

All Jackson County government offices along with Seymour city offices will be closed Christmas Eve, Dec. 24, and Christmas Day, Dec. 25, and New Year’s Day, Jan. 1.

December 15, 2025) - On the latest episode of the DesignRush Podcast, Lydia Hickman, Head of Pilots and New Initiatives at Hugo, breaks down the onboarding systems her teams use to establish trust ...

Broward County announces holiday closures for public services, including libraries and parks, with some services online.

Workers at the Portland call center can relocate to another facility out of state, take severance or apply for other jobs at ...

Bermuda residents can once again send mail containing goods to the United States from the General Post Office. The Bermuda ...

PolyAI helps casinos, banks and medical companies field and answer calls from customers using artificial intelligence and is now valued at over $750 million.