Come along on this inside tour of the infamously wild offices of Zappos.com. From free lunches, to boisterous competitions, to a selection of mullet wigs, it's no wonder they offer up to eight tours a ...

Online shoe retailer Zappos has replaced its tour through the company’s downtown call center with headsets that let tourists play the role of call taker. The new feature is part of a remodel of the ...

Reporting from Henderson, Nev. — Michelle Lalonde beamed in the manner of a Vegas tourist about to polish off a yard-long margarita. Only there was no tequila — or neon or showgirls — in sight. She ...

LAS VEGAS – Of all the myriad decadent, glitzy, over-the-top activities a vacationer can experience in Sin City, why choose instead to kill an hour touring a corporate office and call center? What, ...

LAS VEGAS — Of all the myriad decadent, glitzy, over-the-top activities a vacationer can experience in Sin City, why choose instead to kill an hour touring a corporate office and call center? What, ...

Zappos tour guide and former customer service agent Jacqui Gonzalez explains how Zappos tracks response times to incoming customer calls, chats and emails. She also explains the importance of ...

Taking advantage of a clear spring day in Las Vegas, U.S. Sen. Harry Reid on Tuesday toured downtown with Tony Hsieh, the chief executive officer of Zappos, the online shoe seller heavily involved in ...

Zappos made its name as an online-only footwear retailer, but its next steps will take the brand firmly into the physical world. The “Friends with Benefits Road Show” will finally allow Zappos’ loyal ...

On a January afternoon at Atomic Liquors, Tony Hsieh stood behind the bar chatting up a mermaid. Iridescent soap bubbles swirled around them. A statuesque transgender woman in a daring red dress ...

Ms. August Scott began her Zappos career in their customer support call center. Her positive attitude and willingness to take chances rapidly propelled her to the coveted and influential position of ...

Jacqui Gonzalez once spent an hour and a half on the phone helping a customer. The Zappos.com employee enjoys being generous with the online shoe retailer's money, sending gift baskets and thank-you ...