Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Research from POPX reveals widespread channel adoption of artificial intelligence (AI) to improve operations and security.

EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

After Dec. 31, T-Mobile customers will no longer be able to contact the phone carrier through Apple Messages, a convenience that allowed customers to handle tasks such as switching plans, purchasing ...

An empathetic experience can still be delivered with the right mix resources, as long as businesses meet clients wherever and ...

In morning trade, the ASX AI share is up over 11% to $3.85. Get Started Investing You can do it. Learn about investing with ...

Klaviyo's AI-driven platform seamlessly combines marketing, service and analytics for real-time personalization.

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

Shopify reports that businesses increasingly use AI to boost efficiency, personalize products, and enhance customer service ...

"What we have seen from ... the second Trump administration is a strong focus on centralization and consolidation of common services," said John Marshall.