EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

Partners are getting involved earlier and educating customers, jointly identifying goals and matching solutions for them.

An empathetic experience can still be delivered with the right mix resources, as long as businesses meet clients wherever and ...

In morning trade, the ASX AI share is up over 11% to $3.85. Get Started Investing You can do it. Learn about investing with ...

A bereavement support service has launched in the UK, designed to help organisations serve vulnerable clients and ease the ...

Klaviyo's AI-driven platform seamlessly combines marketing, service and analytics for real-time personalization.

In a remarkable recognition of its commitment to innovation, trust, and customer service, OPay, Nigeria’s leading financial ...

To combat these risks, proactive IT support provides antivirus scanning, dark web monitoring and even data backup and ...

"What we have seen from ... the second Trump administration is a strong focus on centralization and consolidation of common services," said John Marshall.

The expansion will create jobs in accounting, finance, human resources, IT, and customer support over the next several years.

More than a salon, Bleached delivers a premium, connection-driven experience for professionals, entrepreneurs and ...