A significant share of C-suite executives are reaching traditional retirement age. This transition is happening as ...

In today’s competitive business environment, data is considered the new oil, which is a precious commodity capable of being ...

CRM systems equipped with analytics help companies organize, study, and interpret customer data to understand patterns and ...

Analytics matter more than ever in healthcare to improve efficiency, compliance and financial outcomes with McKesson Business Analytics.

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

We sent over a dozen questions to Mixpanel's CEO about the company's data breach. Here's what we want to know.

Voiso, a global provider of AI-powered contact center software, has published new insights on how businesses can transform speech analytics data into measurable improvements in customer experience (CX ...

Euler believes that with high-quality components and real-time monitoring, EVs will need to visit a workshop only once a year ...

Aible exhibited in NVIDIA’s booths at HPE Discover Barcelona and AWS Re:Invent Demonstrating Aible running air-gapped on NVIDIA DGX Spark, creating agents that can then be published to AWS to run ...

Traditional retention tactics—discounts or loyalty points—deliver diminishing returns. Content compounds. A how-to video ...

Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...