Ronald Spektor, 23, has been charged with impersonating a Coinbase customer care representative to trick victims into turning ...

Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

STM Trucks & Machinery announced the continuation of its truck and machinery sales and service operations across three New ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

EKSPLA is pleased to announce the addition of four new representatives to its global partner network. The company has signed representation agreements with firms in the People’s Republic of China , ...

A routine customer service call reminded columnist Janell Shah just how rare basic kindness has become. This week, Shah looks ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

A Nebraska woman believed she could get inexpensive relief. In a First Alert 6 investigation, unexpected pills and charges left her paying more than she bargained for.

Silverback AI Chatbot has announced the rollout of its newly enhanced AI Assistant, a feature designed to help organizations manage customer interactions more efficiently while improving the flow of ...

GOP Representative Marjorie Taylor Greene’s resignation from Congress in January will raise the possibility that Republicans could lose their razor-thin majority next year. Newsweek reached out to the ...