The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

Aalto University students and staff have access to the building (1st, 2nd, and K-floors) every day from 7:00 AM to 11:00 PM.

Serval Inc., a startup using artificial intelligence to process help desk requests, has raised $75 million in funding at a $1 ...

Research from POPX reveals widespread channel adoption of artificial intelligence (AI) to improve operations and security.

For more than two decades, the Bulletin Board Auction at the Millsop Community Center has served as a major fundraiser for ...

Being customer obsessed is about understanding what customers actually experience, not what we think they do, writes Sarah Evans, executive director of customer experience at Yorkshire Housing ...

The Costco return policy is very generous and flexible, but there are some exceptions and rules that Costco shoppers should ...

"AI has finally stepped into the real world in a way that creates immediate, tangible value," said Thomas Dickhoff, ...

Scattered Lapsus$ Hunters targeted Zendesk users through more than 40 fake domains designed to steal credentials and install malware, security researchers said.

The dream of working from home often involves a romanticized image: sipping artisanal coffee, wearing pajama bottoms with a business-appropriate shirt, and having a perfectly behaved golden retriever ...

FACUA found that these airlines often send automated replies or redirect customers instead of resolving their issues. Facua ...

Wanna know a secret? Whether you're logging into your bank, health insurance, or even your email, most services today do not ...