The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

Over the last several years, I have seen Robotic Process Automation move from being treated as a tactical efficiency tool to ...

HCL Unica+ is transforming customer engagement for large Indian enterprises. In this interview, Iyer explained how one ...

Discover why Salesforce (CRM) offers strong AI-driven growth potential and value in 2025. Click here to read my most recent ...

B2BROKER has introduced a series of significant updates to its flagship CRM and back-office system, B2CORE, targeting Web, ...

Over the past few years, I have closely observed large-scale transformation programs across manufacturing, logistics, ...

PRESSADVANTAGE – Rocket CRM has introduced an enhanced version of its Missed Call Text Back feature, designed to help organizations maintain consistent communication even when inbound calls go ...

Salesforce, Inc.'s AI strategy drives margin growth and efficiency, yet the stock is undervalued. Click for this updated look ...

Veeva AI Agents work seamlessly within Veeva applications and have direct, secre access to data, documents, and workflows and ...

The next generation of agentic systems will combine memory, observability and verified identity to ensure resilience and ...

Discover how marketing leaders decide whether PPC should drive pipeline or revenue, and how that choice shapes platforms, ...

Exclusive conversation with Satya Shobhan Mahapatra of JUSTO RealFintech on how digital mandate platforms are transforming real estate through AI, transparency, and tech-driven partnerships that boost ...