AI agents that run 24/7 can answer questions, help customers complete purchases, and give human teams room to focus on the complex problems that build loyalty.

Ronald Spektor, 23, has been charged with impersonating a Coinbase customer care representative to trick victims into turning ...

Unlock superior customer experience by creating meaningful channels for agent feedback and incorporating frontline insights ...

If you've always dreamed of having a remote job and feel like you'd be open or qualified for positions in air travel, yo ...

So, you’ve got an interview for a call center job, but maybe you’re thinking, ‘I’ve never worked in a call center before, ...

Charter Communications, owner of Spectrum, has laid off 176 workers from its Portland call center, moving work to other locations for efficiency.

Lara Pritchard, a Charter Communications spokesperson, said the layoffs will not affect service for Spectrum customers in ...

FORT LAUDERDALE, Fla., Dec. 04, 2025 (GLOBE NEWSWIRE) -- iQor CXBPO (TM), a global leader in full-lifecycle customer experience and business process outsourcing, will host a live Executive Insights ...

FORT LAUDERDALE, Fla., Dec. 04, 2025 (GLOBE NEWSWIRE) -- iQor CXBPO™, a global leader in full-lifecycle customer experience and business ...

Business Process Outsourcing (BPO) has long been one of the Philippines’ strongest economic engines. But the sector has ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.