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It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...

If you’ve embraced the IT Infrastructure Library best practices framework but haven’t yet touched Version 3, you’re not alone. Three years since becoming available, ITIL v3 adoption within the ...

eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More In the previous two articles, we looked at what Six Sigma ...

ITIL adoption requires more than software and tools. You need a bold strategy that aligns IT service with corporate goals and encourages employee and stakeholder buy-in. IT service management (ITSM) ...

ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

In the current economy, enterprises worldwide are struggling to achieve growth and governance at an affordable cost without compromising the business, its customers, and the integrity and security of ...

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IT service management (ITSM) is a set of policies, processes, and procedures to manage the implementation, improvement, and support of customer-oriented IT services. Unlike other IT management ...