As a project manager, it’s your job to make sure that your client is happy and that his or her project is moving in the right direction. So it’s essential to make sure you have a strategy for ...

Note: The following article shares insights from the LMA Solo/Small Team SIG’s February roundtable, which focused on conducting client surveys and implementing a client feedback program.

Industry Insights from Thomson Reuters Institute, a part of Thomson Reuters. As the pandemic forced businesses around the world to face a multitude of issues, ranging from employee safety to supply ...

Rates of burnout — a feeling of overwhelm and constant stress that if left unchecked may cause employees to seek another job — have risen in the past year. A 2021 survey by Indeed found that 52% of ...

You can ask your customers to give you feedback over the phone, online or in person with written feedback cards. Whichever method you choose, it may be important to keep the feedback confidential. For ...

The International Rescue Committee (IRC), San Diego, is committed to placing the people we serve – our clients – at the center of our response. We aim to be responsive to our client’s priorities, ...

CMO at Smith, Gambrell & Russell, LLP. She is passionate helping individuals develop their brand and implement marketing and BD strategy. Client engagement is critically important as companies find ...

To be successful in business, you must be strongly focused on providing a positive and unique customer experience. The only way to know if you are reaching your customer's expectations is to ask.

Customer feedback is one of the quickest and most efficient ways to improve your business. After all, who would know better than your customers what you do well and what could use improvement? The ...