A prescription for disaster. When it comes to AI chatbots calling the shots for medical decisions, there seems to be a divide between whether the promising outcomes outweigh the medical mishaps. A ...

AI chatbots make life-or-death choices differently from humans, especially when moral trade-offs and uncertainty complicate ...

The signs of AI writing go beyond em dashes and buzzwords. Northeastern experts break down how AI is quietly reshaping everyday language.

As AI chatbots become more human-like, New Jersey lawmakers want platforms to repeatedly remind users they are talking to a ...

A study by AI start-up Emergence found that autonomous agents powered by Claude, Gemini, Grok and other models developed ...

Research suggests that a great deal of online content is generated by bots. However, interactions with bots may also be ...

An AI giant has revealed to the public how its new chatbots were plotting to deceive and rebel against its human users.

As artificial intelligence gets more sophisticated, companies are beginning to integrate the technology into contact centers in the form of AI chatbots. AI has evolved to the point where it can handle ...

Customers of some of Britain's best-known brands face being blocked from speaking to human staff by AI chatbots, an investigation has found. The Telegraph carried out a test of the "artificially ...

Chatbots used in mental health screenings aim to reduce the stigma associated with seeking help and to expand access to needed services. Because they cannot cast personal judgment, chatbots are ...

The digital-first world of today has altered customer expectations at an unprecedented rate. Customers are looking for immediate replies, individualized answers, and support that is always ...

Schools are turning to AI chatbots for student mental health support as counselor shortages leave many young people without ...