BRANDI: SOMETHING WE WILL CONTINUE TO FOLLOW HERE AT KCRA. ANOTHER BIG STORY TONIGHT, CALL CENTER CHAOS, THE LATEST IN OUR ONGOING INVESTIGATIONS INTO CALIFORNIA’S EMPLOYMENT DEVELOPMENT DEPARTMENT.

SACRAMENTO, Calif. — Many people have called California's Economic Development Department (EDD) hundreds of times, days on end. Maybe they were hung up on after waiting on hold for hours. These ...

TRACY, Calif. - A laid-off Tesla employee who got so frustrated about not being able to get through to the Employment Development Department that he hired a bot to make automated phone calls has ...

SAN FRANCISCO -- Anyone who's had to deal with the Employment Development Department over the past year knows how difficult it is to get someone on the phone to help with their unemployment claims.

SACRAMENTO, Calif. -- A year into the pandemic and the state's unemployment call center is still overwhelmed with callers. On Thursday, the Employment Development Department announced that 251 new ...

CALL CENTER. >> THEY TOLD ME 28 MINUTES, I WAS ON HOLD FOR 59 MINUTES. BRIAN: WHEN SOMEONE DID ANSWER, SHE DID NOT GET TO ANSWER A QUESTION. >> I COULD NOT HEAR THEM OR UNDERSTAND WHAT THEY WERE ...

The state Employment Development Department is so overwhelmed by people wanting to file for unemployment that the computerized phone line is hanging up on callers. When you call EDD’s toll free number ...

SAN FRANCISCO (KGO) -- Today ends a two-week hiatus at the EDD to clear a backlog of cases and stop rampant fraud. During the two weeks, EDD has been trying to stop unemployment payments from going ...

LOS ANGELES (CBSLA)-- As people continue facing problems with getting through to the Employment Development Department for their unemployment benefits, some are turning to technological solutions.

California’s Employment Development Department offices will be closed two days a month due to furloughs, but the call centers will remain open and workers will staff the phone lines, EDD says. Last ...

Can’t get the help you need with unemployment benefits on the phones? An Employment Development Department will call you back — in four to six weeks. “Right now it’s four to six weeks wait time on the ...

SACRAMENTO, Calif. (KGO) -- A year into the pandemic and the state's unemployment call center is still overwhelmed with callers. On Thursday, the Employment Development Department announced that 251 ...