Come along on this inside tour of the infamously wild offices of Zappos.com. From free lunches, to boisterous competitions, to a selection of mullet wigs, it's no wonder they offer up to eight tours a ...

LAS VEGAS – Of all the myriad decadent, glitzy, over-the-top activities a vacationer can experience in Sin City, why choose instead to kill an hour touring a corporate office and call center? What, ...

Reporting from Henderson, Nev. — Michelle Lalonde beamed in the manner of a Vegas tourist about to polish off a yard-long margarita. Only there was no tequila — or neon or showgirls — in sight. She ...

Online shoe retailer Zappos has replaced its tour through the company’s downtown call center with headsets that let tourists play the role of call taker. The new feature is part of a remodel of the ...

LAS VEGAS — Of all the myriad decadent, glitzy, over-the-top activities a vacationer can experience in Sin City, why choose instead to kill an hour touring a corporate office and call center? What, ...

Zappos tour guide and former customer service agent Jacqui Gonzalez explains how Zappos tracks response times to incoming customer calls, chats and emails. She also explains the importance of ...