From AI chat to live chat, website chat features vary in value, effectiveness, and ease of integration with your existing platform. So who or what will you choose to represent you to potential clients ...

Blizzard Customer Support has rolled out a new feature to better assist customers with issues. The new live Web Chat feature allows players to chat directly with a Customer Service Representative, ...

Snapchatters, listen up: there’s a new way to use your favorite app, and it doesn’t involve your phone. On July 18, the social media platform (finally) launched a web version of the beloved app that ...

If you need a little face time with friends and family that live far away, firing up a video chat has never been easier. These days you don't even need to install an app or download a heavy ...

Adding a chat feature to a store website is a simple way to stay in contact with customers, quickly answer questions and even close sales. When COVID-19 sent retail sales staffs off the sales floor ...

Live chat is a feature that makes your website more informative and engaging to visitors. It helps you differentiate yourself from the competition, giving prospects and customers a more interactive ...

If your company uses a third-party tool to power your website chat function or AI-assisted customer service, the 9th Circuit Court of Appeals just delivered a ruling you should know about. On July 9, ...