When people need to get in touch with a company’s customer service department, they often turn to Twitter. So it’s only natural they might use the platform to share their hilarious anecdotes and ...

A British DJ used his love for Eminem as inspiration for a funny note to a customer service department. Jay Whalley messaged online clothing site ASOS to ask about a blazer he’d ordered – but he did ...

Have you ever been stuck in an endless loop of useless interaction with a customer support agent, or worse yet, a chatbot that just doesn’t get it? I certainly have and it’s sometimes enough to make ...

DEAR MISS MANNERS: I have worked retail and customer service jobs for about 20 years. Whenever an item is not scanning, out comes the old joke that if it doesn’t scan, it’s free. I just looked at a ...

Gather ’round, kids. Let me tell you a little story about how things work nowadays. Or maybe how they don’t. Once upon a time, there was a customer named Mike. He had two accounts with a credit card ...

A former vice president of a multi-store retail chain has released a book containing tips and tricks managers can use to lead their business to customer service excellence. "Why?," by author Martha ...