BETHESDA, Md.--(BUSINESS WIRE)--Thomas Penny, III, President of Donohoe Hospitality Services, a division of Donohoe, today announced two senior promotions—Cheryl Haughton to vice president, new builds ...

Integrating technology, information systems and analytics with traditional business disciplines offers new opportunities and broader perspectives for business solutions. Located at the intersection of ...

With travel slowly recovering in the midst of the pandemic, there is tremendous pent-up demand and consumers are looking for discerning experiences. The hospitality industry has been ravaged by ...

The impact of coronavirus on the world is a story with an indeterminate beginning, an indiscriminate middle and no discernable end. In addition to inflicting a worldwide death toll in excess of 3 ...

The restaurant business is a notoriously relentless one, with rising labor and food costs, perishable merchandise, ever-changing consumer tastes, and a wide range of other variables squeezing profit ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Two years ago I happened upon a small, yet beautiful, act of ...

In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...