Julie Lanza, director of training and education for pharmacy technicians at Beth Israel Lahey Health, said when her career began in the ’90s, “being a pharmacy technician was a job; it was not a ...

While they don’t always receive praise for their work, central sterile technicians in the sterile processing department are integral to patient care. “The sterile processing department and central ...

In the time of COVID or any era, frontline healthcare workers include a multitude of hospital technicians whose efforts hold the ship afloat -- and whose presence, while significant and ubiquitous, ...

When we talk about service transformation, the conversation often starts with technology – AI, IoT, predictive analytics. But the real story of transformation doesn’t begin in the boardroom or the ...