When Andrea Ayers left her position as a customer service representative at a savings bank in Ogden, Utah, to join Matrixx Marketing as an entry-level trainer in 1990, her motivation was simple. “I am ...

Convergys plans to add 350 new employees to its workforce in Colombia, as the global call center services giant celebrates four years of operations in the Andean country. In an interview with ...

CINCINNATI — Jeff Fox stepped into the position of CEO at a company that looked like its best days were behind it. He didn't believe that. "My story line is I was a customer of Convergys. I thought ...