Delivering outstanding customer experience continues to be a critical driver of success for commercial service contractors. In fact, the continuing roadblocks facing the commercial contracting ...

Technology has caused a shift in many aspects of life over the years. It has given us the ability to connect with each other quickly through social media, allowed us to cut the cord and stream ...

Last month, two key legal developments in the area of independent contractor misclassification and compliance highlighted the risks posed to customer service companies that use an independent ...

SOUTH JORDAN, Utah — Power Selling Pros, a customer service and call handling training company, is helping improve customer service for contractors with the launch of their new show, “This Call May Be ...

TEACHING CUSTOMER SERVICE SKILLS: Nexstar Network members participate in a training session at the Frank J. Blau Jr. Training Center in St. Paul, Minnesota. Dan Friesen, master trainer for Nexstar, ...

The home, typically a place of peace, can trigger some anxiety when it is time for extensive repairs. The anxiety many homeowners feel about this topic stem from thoughts of deceitful service ...

The past few years have seen residential maintenance and repair contractors benefit from record spending on home renovations and appliances. During the pandemic, homeowners with more disposable income ...

ServiceTitan's report highlights revenue stability among contractors despite challenges like labor shortages and rising costs, emphasizing technology's role in growth. ServiceTitan has released its ...

A good friend of mine recently sent me an email about an experience he and his wife had with a few “less than stellar” contractors. Being a recently retired president for a very good general ...