Technology has redefined how businesses interact with customers. Phone calls, emails and one-on-one meetings used to be the proven ways to answer customer’s questions, fix their problems and help them ...

Co-browsing, the ability for consumers to share their computer screens and systems with company representatives, was already on an upswing in the past year or so, but it has seen interest explode as a ...

Pegasystems, a publicly traded Cambridge, Mass.-based company with 2,700 employees, just acquired co-browsing tool Firefly. They were a two-person startup built by recent University of Pennsylvania ...

BOSTON, May 12, 2020 – Today at CXNext, LogMeIn (Nasdaq: LOGM) announced the launch of Rescue Live Guide, which provides instant and secure co-browsing capabilities that enable customer service agents ...

BOSTON, Oct. 06, 2020 (GLOBE NEWSWIRE) -- Today LogMeIn announced that Rescue Live Guide is now certified and available for Microsoft Dynamics 365 Omnichannel for Customer Service. This integration ...

Rounds, the video chat app and Israeli startup backed by $5.5 million in funding from Verizon Investments, Rhodium and DFJ’s Tim Draper among others, has been slowly expanding across platforms.

With shoppers going digital in a hurry in the aftermath of the pandemic, companies are compelled to rapidly expand customer self-service into digital spaces to ensure and safeguard business value.

Know about the co-browsing feature on Income tax website. The Income Tax Department has introduced a co-browsing feature on the e-filing website. The feature will allow Helpdesk agents to collaborate ...

The co-browsing feature enables agents to navigate, scroll, type text, and highlight relevant areas on the browser along with the taxpayer. In conjunction with live chat or phone calls, this tool ...

Current co-browsing can even be set up so that agents can’t see certain fields, such as payment card information, within pages to which they have been given access, Pyke adds. Forrester’s research ...