PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

KANSAS CITY, Mo. — KCPD 911 dispatch implemented a new feature to try and help problems that are slowing down their ability to take calls. The system will automatically call back anyone that makes a ...

The Pixel 9 series launched with AI-powered features like Call Notes, which provides call recording, transcription, and summaries in the US, where the standard Google Phone app call recording isn't ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...